Privacy, explained clearly
This policy explains what information the PHOR app handles, why, how long it is kept, and the choices you have. It covers the PHOR mobile app.
Who we are
PHOR ("we", "us") provides the PHOR smart patch system and this companion app. For questions about this policy or your data, contact privacy@phorpatch.com.
Information we handle
Profile information you enter
Your preferred name, age, sex, body measurements, activity and training habits, sleep timing, daily routine, the general health selections you make in the profile, and the goals you choose. All of it is optional—the app works without it, and it exists only to tune the mode schedule the app suggests.
Usage of the app and your patch
Which modes you enable, the time windows and days you schedule, when a session is started or stopped, and the resulting consistency figures.
Assistant conversations
The messages you send to the in-app assistant, together with a snapshot of your current mode schedule so the answer can reference it.
Device and notification data
If you turn on notifications, a device push token and the platform name (iOS or Android) so reminders can reach this device. We do not collect contacts, photos, precise location, or advertising identifiers.
What we do not collect
PHOR does not measure or collect biometric data. There is no heart rate, no HRV, no sleep tracking, no recovery or readiness score, and no wearable connection. The app has no account system, so we do not hold a username or password for you.
Where it is stored
Your profile, your mode schedule, and your privacy choices are stored on this device only, in the app's local storage. They are not uploaded to us, and we cannot see them. Uninstalling the app or using "Delete All Data" in Privacy Settings removes them.
Two things do leave the device: assistant messages (with the schedule snapshot) are sent to our service to generate a reply, and a push token is sent if you enable notifications.
Why we use it
- To run the features you ask for—scheduling modes, reminders, and assistant replies.
- To tailor the mode recommendations and insights shown to you.
- To keep the app working correctly and diagnose faults.
- To send you product updates, only if you opt in to marketing email.
We do not sell your information, and we do not use it for advertising or share it with advertising networks.
Who we share it with
Only the service providers needed to operate the app: our application hosting provider, and the AI provider that generates assistant replies. They act on our instructions and may not use your information for their own purposes. We may also disclose information where the law requires it.
How long we keep it
Device-stored data stays until you delete it or uninstall the app. Assistant messages are retained only as long as needed to produce a reply and to monitor for abuse and faults, then deleted. Push tokens are removed when they stop being valid or you turn notifications off.
Your choices and rights
- Turn analytics, personalised insights and marketing email on or off at any time in Privacy Settings.
- Turn notifications off in the app or in your device's system settings.
- Export a copy of everything stored on this device with "Download My Data".
- Erase everything stored on this device with "Delete All Data".
Depending on where you live, you may also have rights to access, correct, delete, or restrict the processing of your personal data, and to object to it or lodge a complaint with your local data protection authority. Write to privacy@phorpatch.com and we will respond within the period the law allows.
Security
Data in transit is protected with TLS, and access to our systems is restricted to staff who need it. No system is perfectly secure, so please keep your device locked and its software up to date.
Children
PHOR is not intended for children under 16, and we do not knowingly collect information from them. If you believe a child has provided us with personal data, contact us and we will delete it.
International transfers
Our providers may process information in countries other than yours. Where that happens we rely on appropriate safeguards, such as the European Commission's standard contractual clauses.
Changes to this policy
If we make a material change we will update the date above and highlight the change in the app before it takes effect.
Health & safety
PHOR is a general wellness product. It is not a medicine and not a medical device. The app and its Assistant provide lifestyle and wellness information only—they do not diagnose, treat, cure, or prevent any disease or medical condition, and nothing here is a substitute for professional medical advice.
Always talk to a qualified healthcare professional before changing anything about your health, especially if you are pregnant or breastfeeding, take medication, or have a known medical condition. Never disregard or delay medical advice because of something you read in this app.
If you think you may have a medical emergency, contact your local emergency services.